IMPORTANT!!
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1). Moxa NPort Administrator
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Install Moxa NPort Administrator to detect and create mapped Virtual COM Ports.  After that, you can configure AlertDispatcher to use the Virtual COM Port to connect to modems attached to Moxa NPort network device (via RS232 Serial).

Refer to "AlertDispatcher How-To Guide.pdf" for details.


2). NPort Windows Driver Manager
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If you're not able to create the mapped Virtual COM Ports using NPort Administrator or you can't see the Port on Windows Device Manager, please install NPort Windows Device Manager to assign the COM port.

Note: By default, you only need to install the NPort Administrator unless you're facing the above issue.

For more information, see - https://www.moxa.com/en/support/product-support/product-faq/why-com-ports-not-listed-in-windows-device-manager and https://www.moxa.com/en/support/product-support/product-faq/i-get-an-error-message-when-i-try-to-use-the-com-mapping-function-in-nport-administrator-what-could